Aviation Security Charge

We have included in our prices a charge representing the extra aircraft insurance and security
costs which have been imposed on airlines and tour operators to the basic price of your holiday.
At the time of publication our understanding is that the costs amount to GBP[10] per person but
you should be aware that this may change between the date of publication and the time of travel.
Since these costs are beyond our control, we reserve the right to increase the amount of this
charge at any time. We will of course inform you of such any such change should it become
necessary.

Amendments

Whilst we do our utmost to accommodate any changes that you may make after receiving your
contract, such changes are subject to availability and where permitted by the carrier. These
changes attract a GBP30 administration fee plus any additional costs these changes may incur. If
the travel arrangements have been “issued” on “non-changeable” special fares, we will not be
able to make any modifications to your travel itinerary. Any amendments made within eight (8)
weeks of departure will follow the cancellation fee schedule (see below). Name changes or
departure changes are not always permitted by the carrier and may be treated by them as
cancellations and charged accordingly. If airline tickets have been issued in this instance, any
changes made to the booking may mean that you will have to pay for the cancelled ticket and
purchase a new ticket at full cost.

Brochure Accuracy

Whilst at the time of receipt of this brochure by you Flights Club Ltd believe that the
contents are accurate circumstances can change after publication. For example, all the facilities
in a resort might not be fully functional in early or late season. Sometimes a hotel may change its
meal system from waiter service to buffet service, or back again. A pool may be closed for
maintenance, or air conditioning may only be available at certain times of the day and/or year.
Public holidays and religious festivals may also affect the availability of resort and hotel
facilities. The tourist office for your chosen destination can provide details of such events and
other information. We will tell you of any material changes that we know about when you book
your holiday.

Brochure / Website Room Descriptions And Facilities

Photographs and descriptions of hotels and resort facilities are shown in good faith. Room
descriptions are supplied by the hoteliers and in some cases we may sometimes refer to suites or
deluxe accommodation. These are in general, larger rooms with additional features however this
does not necessarily mean that the accommodation comprises more than one room. It is possible
that occasionally facilities may be unavailable or limited, due to hotel maintenance, adverse
weather conditions or seasonal restrictions etc. We have used all reasonable endeavours to
ensure that nothing in our brochure is false or misleading at the time of going to press but reserve
the right to change any brochure/website particulars before you book. Please also bear in mind
that specific requests made at the time of booking cannot be guaranteed.

Child Safety

Should you be traveling with young children, we recommend that you advise us at the time of the
booking. The safety of your children is of utmost importance to us, however, we must stress that
it is important for you to remain vigilant at all times during your holiday to ensure their safety.
Any passengers under 18 years of age traveling to South Africa will be denied boarding if they
are not carrying their original birth certificate and in the event that only one parent is traveling,
certified written consent from the other parent is required to allow the child to travel.

Complaints Procedure

You should make your complaint known to the local representative of Flights Club Ltd at
the earliest opportunity. If they do not resolve the problem to your satisfaction, you will need to
contact our offices no later than 28 days after your return to the UK. Your complaint should be
made in writing to our Customer Services Department, Flights Club Ltd (UK), 384 Coventry Road,
Small Heath, Birmingham, United Kingdom, B10 0UF. giving your booking reference and all other
relevant information. You
must keep your letter concise and to the point to assist in identifying your concerns to speed up
our response to you. If you fail to follow this simple procedure, we will have been deprived of
the opportunity to investigate and rectify your complaint and this may affect your rights under
this contract.

Conditions of Carriage

Flights Club Ltd accepts responsibility for the proper provision of elements of your holiday
of which it is the operator. However, Flights Club Ltd is recognized as an organizer for
travel and holidays only and, as such does not control or operate any airline, shipping company
or rail company. When you travel by air, sea or rail, your journey may be subject to certain
international Conventions such as the Warsaw Convention and Montreal Convention
(international carriage by air), the Athens Convention (international carriage by sea) or COTIF
(international carriage by rail), as such conventions are amended or re-enacted from time to time.
You agree that the operating carrier or transport company’s own “Conditions of Carriage” will
apply to you on that journey. When arranging this transportation for you, we rely on the terms
and conditions contained within these international conventions and those “Conditions of
Carriage”. You acknowledge that all of the terms and conditions contained in those “Conditions
of Carriage” form part of your contract with us as well as the transport company and they are
deemed to be included by reference into this contract.
Timings of flights are subject to change. Any re-issue / re-validation / cancellation of ticket will
incur an administrative fee.
Confirmation of commencement of journey, and reconfirmation of onward your journey
including departure and arrival airport terminals, and change(s) in departure and arrival timings
is the responsibility of the traveler.
Please remember that any passengers traveling to or via USA/CANADA : will require an ESTA
at least 72 hours prior to travel, even for transit purposes.

Cruise & Hotels Additional Fees Paid Locally

On cruises there may be occasional TIPS and port fees which are payable locally, and cannot be
collected on your behalf. These will be notified to you, and these charges will be charges at the
time of departure by the cruise company. Similarly, many hotels globally may collect tourism
fees on behalf of the city / country they are located. If these are applicable, these are only
payable locally to the hotel at time of check out.

Data Protection Policy

To ensure that your holiday runs smoothly we and your Travel Agent (if you use one) need to use

information such as your name and address, special needs, dietary requirement, etc. We will
apply appropriate security measures to protect this data. However, we must pass it to suppliers

of your travel arrangements, including airlines, hotels and transport companies. We may also

supply it to security or credit checking companies and to public authorities such as customs and

immigration. If your holiday is outside the European Economic Area (EEA) controls on data
protection in your destination may not be as strict as in the UK. We will only pass data including
sensitive information regarding disabilities or dietary and religious requirements to people
responsible for your travel arrangements. If we cannot pass this information to the relevant
suppliers in the EEA or elsewhere, we cannot provide your booking. When you make this booking

you consent to this information being passed to all relevant persons. Information held by your Travel

Agent is subject to that company’s own data protection policy. We can supply a copy of your information

held by us; there is a reasonable charge for providing this. We may use this information to contact you with

details of our other products and services.

Diving

All passengers intending to scuba dive will be required by the dive center to complete a medical
questionnaire. If your fitness is in question, you may be asked by the operator to undergo a
medical examination. This may result in considerable additional costs which you will be charged
locally. No refunds will be given if you are refused medical clearance to dive. You are strongly
advised to undergo a full medical examination before booking your holiday.

Flights and Flight Routings

Flights on our programme are arranged with reputable airlines. Should delays or cancellations
occur, the airline would normally provide refreshments, meals and if necessary accommodation.
We do not provide such services at the point of departure or at the point of return to the UK. Any
claim relating to such events must be made directly to the airline. A direct flight is a flight where
there is no change of aircraft en route, but stops are possible, as the aircraft may need to refuel or
allow other passengers to join or leave the aircraft. A non-stop flight travels from the origin to
the destination without stopping. Where a flight is shown to travel via other destinations, at least
one change of aircraft is necessary en route.
Due to unforeseen circumstances, airlines may find it necessary to alter the published routing.
This may be a last minute change or can even occur during the flight to/from your destination.
Flight timings may also change. Should this occur, and if we are able, we will inform you as
soon as we are made aware of any changes to the previously confirmed timings given to us by
the airlines.

Foreign & Commonwealth Office Travel Advice:

The Foreign & Commonwealth Office (FCO) issues travel advice on destinations, which
includes information on passports, visas, health, safety and security and more. For more
information refer to the link: https://www.gov.uk/foreign-travel-advice

Holiday Contract

Flights Club Ltd will contract with you when you (or your Travel Agent) confirm your
holiday booking and we accept it only when we send you a confirmation invoice indicating that
we have reserved your holiday. You must check that the holiday shown on the invoice is the one
you wish to take. We are responsible for providing the holiday that we have confirmed to you. If
you cancel or alter your booking later you may have to pay an additional charge. If you book
within seven (7) days of your departure date or if there is insufficient time to send written
confirmation to you a contract between us will exist (or your Travel Agent) confirming the
booking. We reserve the right to refuse your booking but in that event we will refund any money
that you have paid to us. Specific seating on the operating airline or specific location for hotel
rooms cannot be guaranteed and are determined in some cases only at check-in.

Independent Travel Arrangement

We cannot accept responsibility for independent travel arrangement made by the clients, to reach
their airport of departure or indeed their onward journey having arrived back to the UK.

Insurance

We recommend that you take out travel insurance. Our staff are trained to offer you the best
policy for your travel needs. Please note that you will be required to pay your insurance premium
at the same time as your deposit.
The insurance quotation is only valid if passengers are UK resident, and are below 65 years of
age, without any medical problems.

Liability

We take care in providing all holiday arrangements through reputable suppliers. We will monitor
and control the performance of the suppliers and judge their performance against the standards
and customs in the country of service provided. Flights Club Ltd will pay compensation if
they fail to provide the services as part of the package sold to you. We will accept liability for
claims for personal injury arising as a result of our staff and suppliers being negligent in the
course of their employment or contract. Liability is not accepted in the following instances :-

i. if you or any member of your party is at fault;
ii. if the fault was due to a third party not associated with the booking;
and
iii. any unusual or unexpected circumstances beyond our control that we
could not have avoided.

Our liability to you for loss or damage which you may suffer is limited to two and a half times
the price of your holiday, but subject to the limitation that any loss that you suffer because of
failures by transport operators or hotel keepers to perform services involved in your holiday is

limited to the amount that you can recover from them under the law of England, the country in
which they operate or under any applicable convention. Conventions in particular in relation to

conditions of carriage usually limit the liability of the transport operators.

Other Items

(a)Once you have checked in for your flight your welfare is the responsibility of the air carrier.
We do not accept responsibility for the provision of refreshments, meals or overnight
accommodation in the event of a flight or other delay at your outward or return point of
departure. Normally the airline will arrange for meals and accommodation in the event of such a delay.
(b) You are responsible for ensuring that you are at the correct departure point at the
correct time and we are not liable for any loss or expense suffered if you fail to do so.

Price Increases

No price increases will apply once full payment has been received. Surcharges may be applied in
the event of a variation in transportation costs, exchange rates, government action, fees for
certain services or fuel increases charged by carriers. If the increase is more than [10 ]% you will
have an option to cancel your booking and obtain a refund of all monies paid (excluding
insurance, visa and vaccination costs) provided the cancellation is made in writing within seven
(7) days of receipt of the notice.

Pregnancy Note

Airline regulations state that women 28 weeks or more into pregnancy, at the time of return
travel, must have medical certification of fitness to travel. Normally after 32 weeks permission to
travel is refused however, airlines have different policies and we would need to check as to
whether they will agree to carry you, prior to confirming your holiday. It is imperative that you
notify us of your pregnancy at the time of booking or as at such time you become aware.

Representation

Our local representatives are available to answer any questions that you may have about the
resort, book excursions and assist with transfers or any problem you may encounter. A
representative may not be based at your hotel and it may be necessary to liaise with our resort
office of which details will be provided.

Travel Booking Conditions

These Conditions contain some exclusions and limitations on liability. If any of them are found
to be invalid or unenforceable the remaining Conditions are still valid. Any dispute between us
will be governed by the non-exclusive law and jurisdiction of the English Courts.

Travel Documents

All passport, visa, travel insurance and health certificate requirements are your responsibility and
Flights Club Ltd accepts no responsibility for any delay or expense incurred through any
irregularity in your documents. This includes the need for visa for transit purposes, for example,
passengers traveling to Canada via USA will need a USA visa even if not stopping in USA on
their itinerary (and vice versa). In the event that we are asked to re-issue tickets that have been
lost, destroyed or stolen and we agree to do so, any charges incurred will be payable by you.
Further information on health requirements can be obtained from the Department of Health on

0800 555777 or from MASTA (Medical Advisory Services for Travelers Abroad) on 020 8994
9874.

Transfers

Transfer times are given as a guide and will be subject to change dependent on road and weather

conditions or the number of stops made en route.

There are two ways where Flights Club Ltd sell Holidays.

a. Either Flights Club Ltd is the principal: tailor-made holidays where Flights Club Ltd is the
tour operator.
o (i) When Flights Club Ltd create our own tailor-made holidays which have elements of
flights, hotels, transfers under one price, then you are protected by our ATOL (if the
package includes air travel)
o (ii) If you buy a holiday of just a single one item (for example accommodation only or
transfer only) from Flights Club Ltd whereby we are acting as the principal (the tour
operator) then neither ABTA nor ATOL protection applies to your booking.
b. Either Flights Club Ltd is the agent: holidays are provided by another tour operator.
o (i) If you purchase a package holiday provided by a tour operator (holiday company) which includes

a flight, then your money is protected under the ATOL licence held by that tour operator, and Flights Club Ltd

is acting as an agent for that ATOL holder.

User Agreement

Definition of Term
The following terms will be used throughout this document:

“Flights Club Ltd” means Flights Club Ltd having its registered number
15353579, at address 384 Coventry Road, Small Heath, Birmingham, United Kingdom, B10 0UF
and where applicable its subsidiaries.

“Force Majeure” means any circumstances which are unusual and/or unforeseeable which are
beyond the control of Flights Club Ltd Travel, the consequences of which could not have
been avoided even if all due care had been exercised including but not limited to war, threat of
war, riot, civil strife, political unrest; hostilities, government action, industrial dispute, natural or
other disaster, nuclear incident, terrorist activity, drought, rescheduling or cancellation of flights
or alteration of the airline or aircraft type by an airline or technical problems with transportation
that are outside Flights Club Ltd’s control.

“Major Change” includes without limitation: –

a. an alteration in the time of your departure or return to your scheduled time of departure or return

of 12 hours or more; and/or
b. a change in UK departure airport (excluding change of London airports) ; and/or
c. a change of hotel or apartment to a materially lower rating; and/or
d. a significant change of resort area;
e. a significant increase in the price of your holiday.

Weather

The weather charts featured are given only as a general guide. We cannot guarantee weather
conditions. Please bear in mind that severe weather such as heavy rainfall, or rough seas are to
be expected at certain times during the year.